
Frequently Asked Questions
Everything you need to know before your trip.
General
Which areas do you cover?
All of Tunisia: the Tunis area, Cap Bon and Hammamet, the Sahel (Sousse, Monastir, Mahdia), Djerba, the south and the Sahara, and the north-west around Tabarka.
Which languages do your drivers speak?
All our drivers speak French and Arabic, and many also speak English, German or Italian. Tell us your preference when you book.
How do I contact you during my trip?
Our team is reachable 24/7 by phone and WhatsApp. You receive your driver's name and number before the pick-up.
Transfers
Where will my driver meet me at the airport?
Your driver waits in the arrivals hall, just after customs, holding a sign with your name.
What happens if my flight is delayed?
We track your flight and adjust the pick-up time automatically. The first 60 minutes of waiting after landing are free.
Are your prices per person or per vehicle?
Transfer prices are per vehicle, not per person. The prices shown are for the Economy class (up to 3 passengers); when you book, you see the price of every class for your group and luggage.
Can I request a child seat?
Yes. Baby and child seats are free on request — just mention the children's ages when you book.
Private Driver
How does the private driver service work?
You book a driver and vehicle for 4 hours, a full day or several days. You choose the stops and the pace; the driver waits for you at each stop.
Can the driver take us to another city?
Yes. Day trips and multi-day road trips are possible anywhere in Tunisia. For long distances we plan the route and the driver's accommodation with you.
Tours & Packs
Are the tours private or shared?
Our tours are private by default: only your group, with your own driver and a local guide where included.
Can a pack be customised?
Of course. Every pack can be adapted — add a night in the desert, change hotels or swap an excursion. Contact us and we will build it with you.
What should I bring for the Sahara tour?
Comfortable shoes, a scarf or cheche against the sand, sunscreen and a warm layer for the desert night.
Payment & Cancellation
How do I pay?
In cash on the day, straight to your driver (euros or dinars), or by bank transfer in advance with 5% off: we send you our bank details with the confirmation. For packs, a deposit confirms the booking.
What is your cancellation policy?
Transfers and private drivers can be cancelled free of charge up to 24 hours before pick-up; tours and packs up to 48 hours before departure.
Are there any hidden costs?
No. Our prices include fuel, tolls, parking and waiting time. Only optional extras you ask for are added.
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